In order to be eligible for a refund, the item you wish to return must be in the same condition as when you received it, with all tags attached and in its original packaging. Additionally, the item must be unworn or unused. You will also need to provide the receipt or proof of purchase.
You can always contact us for any return question at sohatimassager@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sohatimassager@gmail.com or by WhatsApp +96103467992
